Frequently Asked Questions
Giftifya FAQ
create your own ideal promotional gifts
FAQ-About Giftifya
01.
I never heard your company, how long your company in promotional industry?
Giftify Products International, or GPI Promo, was established in 1978 in Chicago. Expanding to China in 2000, our focus is now on building a manufacturing system and supplying promotional products for businesses in the promotional industry.
02.
How can I trust Giftifya?
We understand the concerns when dealing with new suppliers. Feel free to ask for references and speak to our satisfied clients. We also offer the option to start with small orders to build a strong business relationship.
03.
How quickly can I get a quote?
Expect pricing within the next morning for orders of fewer than 100 items. If you're in the Western US or Europe, you can receive a quote on the same day if you contact us early enough.
04.
Do you price match?
Yes, we do. We guarantee to beat competitors' prices by at least 10% on item cost, thanks to our dedicated sourcing department.
05.
Can you source uncommon items for me?
Certainly, whether new or old, we'll locate the item you're looking for if it exists. It's guaranteed.
FAQ-About Aftersales
01.
What if I receive damaged or poor-quality items?
Our own Quality Control inspects each order. While we ensure your order is well-handled, in case of damage, we'll either replace or credit the affected pieces.
02.
Can I get a sample before placing an order?
For samples, GPI Promo covers the sample charge, while you cover the shipping. Our FedEx rates are competitive, and we're focused on helping you, even if it means a small loss.
03.
What are setup charges?
Setup charges cover creating necessary items like screens or dies to imprint your logo, separate from art charges.
04.
Will I pay setup charges for reorders?
If you place an exact reorder (same art and item) within 2 years, you may not need to pay setup charges again.
05.
Will I see a virtual proof before production?
Yes! A virtual proof ensures your approval on art, location, and appearance before production.
FAQ- About Production
01.
How can I be sure the production matches specifications?
Pre-production samples, identical to production, are created for your approval.
02.
Do you offer Rush Service?
Many products have rush options, depending on product, quantity, and customization.
03.
Can you assist me with Product Selection?
With over 20,000 regular products and custom-made options, email us your promotional purposes, quantity, and price range, and we'll provide options and visuals within 1 working day.
04.
Is there assistance for my project?
Our API Promo team supports Pricing, Sampling, Purchasing, Graphic Art, and Shipping for your project. You can count on us.
05.
How do I pick the perfect promotional product?
Choose a product that mirrors your company image and is practical for your target audience.
FAQ-About Price
01.
How are the prices of your unique gifts determined for B2B orders?
The pricing for our unique gifts in the B2B model is influenced by factors such as product complexity, customization requirements, and the quantity of your order. You'll find specific pricing details on each product page.
02.
Do you offer discounts for bulk B2B orders?
Certainly, we offer attractive discounts for bulk B2B orders. The larger the quantity, the greater the savings. Contact us for a tailored quote based on your specific order quantity.
03.
Is there a Minimum Order Quantity (MOQ) for B2B orders?
Yes, we have MOQs in place for our B2B model. The MOQ varies depending on the product and is indicated on each product page. This ensures you can make the most of our bulk order discounts.
04.
Are there any additional costs beyond the product price for B2B orders?
Our listed B2B prices are comprehensive and cover the product cost. Additional costs, if applicable, may include customization fees and shipping charges. Any extra charges will be clearly communicated during the ordering process.
05.
Can I request a custom quote for a specific B2B order?
Absolutely, we understand that every B2B order is unique. If you have specific requirements that aren't covered by our standard pricing, please contact us for a custom quote tailored to your needs.
FAQ-About Logistics
01.
How quickly can I expect delivery for B2B orders?
Our logistics for B2B orders are designed to be efficient. Depending on your location and the order quantity, you can receive your B2B unique gifts within as little as [7] business days.
02.
Can I track the delivery of my B2B order?
Absolutely, we provide comprehensive tracking details for all B2B orders. Once your order is dispatched, you'll receive a unique tracking number that enables you to closely monitor the progress of your delivery.
03.
Do you offer expedited shipping options for B2B orders?
Yes, we understand that sometimes you need your B2B orders to arrive even faster. We offer expedited shipping options for an additional fee. Please contact us for details on available expedited shipping methods and costs.
04.
What regions or countries do you ship B2B orders to?
We provide worldwide shipping for our B2B orders. Whether your business is located in [Country A] or [Country B], we ensure reliable and timely delivery of your unique gifts.
05.
Is there a shipping cost associated with B2B orders?
Yes, shipping costs for B2B orders are determined by factors such as destination, order weight, and shipping method. The shipping cost will be calculated and presented to you during the checkout process.